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Shipping & Cancellation Policy

At Twintaz, we take care to pack and ship your orders safely and efficiently. The following policy explains our shipping, tracking and order cancellation process

1. Shipping Across India

We offer delivery across India.

  • Regular products: Orders are generally processed and dispatched within 24–48 hours, subject to product availability.
  • Customised products: Please allow 3–10 working days for processing and dispatch.
  • Orders placed on Sundays or public holidays will be processed on the next working day.

During festivals, holidays, promotional periods or unforeseen circumstances, processing and delivery may take longer than usual.
Delivery timelines may also vary for rural and remote locations.

Delivery Delays

Delivery may be delayed due to circumstances beyond our reasonable control, including:

  • Customer unavailability at the delivery address
  • Incorrect or unreachable contact details
  • Courier strikes or service disruptions
  • Severe weather or natural calamities
  • Government restrictions or inspections
  • Accidents or other unforeseen transit-related issues

If your PIN code can only be serviced through India Post/Speed Post, please mention this in the Order Notes while placing your order.

2. Shipping Charges

  • Free shipping: Orders above ₹1,000
  • COD: Minimum order value of ₹350
  • COD shipping: ₹50 per kg across India

Shipping charges may vary depending on the weight, size and delivery location of the parcel.

3. Order Tracking

Once your order is dispatched, we will share the shipment and tracking details through WhatsApp.

You can also log in to your Twintaz account and check your order status under the Orders section.

For assistance with tracking, please contact our Customer Support Team.

4. Order Cancellation

You may request cancellation within 2 hours of placing your order, provided your order status is still shown as “Pending” in your Order History.

To request cancellation:

  1. Contact our Customer Support Team by email.
  2. Mention your Order Number.
  3. Submit the request within the 2-hour cancellation window.

Once an order has been processed, packed or shipped, cancellation will not be accepted.

If a cancellation is approved after processing has already started, a 10% restocking fee may be deducted from the product/order value. Shipping charges are non-refundable.

Once the order has been dispatched, it cannot be cancelled.

5. Failed Delivery or Customer Unavailability

If an order cannot be delivered due to reasons attributable to the customer, such as:

  • Customer being unavailable to receive the order
  • Incorrect or incomplete delivery address
  • Incorrect or unreachable phone number

the applicable shipping, packing and payment-gateway/transaction charges may be deducted from any eligible refund, in accordance with our Refund Policy.

A 5% payment-gateway/transaction charge may also apply where a refund is processed, as permitted under our refund terms.

6. Unboxing Video Requirement

A clear unboxing video is mandatory for any product-related claim.

Please record a continuous video while opening your package, clearly showing the shipping label, package condition and product inside.

Claims without a valid unboxing video may not be accepted.

7. Important Note

Delivery dates provided by Twintaz are estimated timelines and are not guaranteed. Delivery may vary depending on the destination, courier service, product weight/size and circumstances beyond our control.

By placing an order on the Twintaz website, you acknowledge and agree to this Shipping & Cancellation Policy.

8. Customer Support

For shipping, tracking or cancellation-related queries:

WhatsApp: 8248621378
Email: twintaz121@gmail.com